WappBiz, has achieved a significant milestone by earning Meta’s WhatsApp for Business Technical certification. With this recognition, the company joins a select group of just seven companies in India holding the certification.
For most Indian businesses, WhatsApp is no longer a side channel. It is where customers ask questions, compare options and decide. According to WhatsApp’s 2026 State of Business Messaging report, a Meta-commissioned Kantar study across 22 markets including India, 69% of consumers consider waiting on hold a waste of time. Speed and accuracy on WhatsApp now decide who wins the sale.
But access to the WhatsApp Business API does not guarantee results. Template rejections, falling quality ratings, messaging limits and broken automation flows quietly cost businesses leads every day. Getting WhatsApp right depends heavily on the people who set it up.
That is why recent recognition matters. On 15 October 2026, Meta certified VRAugment Works Pvt Ltd, the company behind the WhatsApp Business API platform WappBiz, as a WhatsApp for Business Technical Certified Company. Only seven companies in India currently appear in Meta’s directory with this certification.
What the certification recognises
The certification is awarded to companies that deliver proven WhatsApp for Business solutions, backed by verified Technical Implementation certifications held by the team that onboards businesses, drives adoption and troubleshoots issues. It is an independent check of technical expertise on the WhatsApp Business Platform, from setup and template policy to problem-solving. It is valid until 15 October 2027 and can be verified publicly through Meta’s credentialing page.
Why it matters for businesses
India has dozens of WhatsApp Business API providers, and telling them apart is hard. For businesses choosing a provider, this certification offers a clear signal that the team behind the platform has been tested on how WhatsApp actually works. In practice, it means:
- Verified expertise: the people setting up your account have had their skills checked by Meta.
- Smoother onboarding: fewer delays in getting your number, profile and templates live.
- Better deliverability: templates and campaigns built to Meta’s rules, protecting your quality rating and reach.
- Confident support: when something breaks, you reach people trained on how the platform really works.
From immersive tech to conversational commerce
Founded in 2016, VRAugment Works built its name in AR, VR, 3D and AI video and today has a team of more than 50 people. WappBiz was built to close a gap the team kept seeing: many businesses had the WhatsApp Business API, but few were getting real results from it. The platform now helps businesses run campaigns, automate conversations, deploy AI chatbots and manage leads and support from one place, across Real Estate, Healthcare, E-commerce and Food & Beverage, in India and overseas.
“Wappbiz, being one of only seven certified companies in India, tells our customers something simple: the people handling their WhatsApp know it inside out. This belongs to our team, who earned it, and to our customers, who pushed us to get better.”
–Varsha Sharma, CEO and Co-Founder of WappBiz.
“We have always believed implementation is where most WhatsApp projects succeed or fail,” “This certification confirms we are on the right path, and it raises the bar we hold ourselves to.”
–Ghanshyam Sharma, CTO and Co-Founder of WappBiz.
Customers can expect the same hands-on support, now alongside continued investment in AI chatbots, Instagram DM automation and industry-specific workflows.
Ready to see what a Meta-certified team can do for your WhatsApp? Book a free demo or send us a “Hi” on WhatsApp at 9765550018 .
