Through WhatsApp, it is simple and fast for businesses to communicate with their customers. Nowadays, many people prefer text messaging over calling or emailing. With well over 2 billion active users, WhatsApp has turned into a big business channel for swift assistance and customer service. All the businesses require the right WhatsApp partner to do their jobs effectively.
Interakt is a WhatsApp Business platform that many businesses use to manage their chats. It offers some great features, including automatic replies, bulk messages, and instant customer support. It is effective for several individuals, but not all. There are some businesses that require a few additional features, such as more control, integration with third parties, or detailed reports.
And this is why some businesses search for Interakt alternatives. They all have intelligent chatbots, better sales app integration, and more flexibility to configure them the way you want.
One excellent choice is Wappbiz. It is user-friendly, extremely flexible, and compatible with other tools. WappBiz is yet another tool that assists businesses in keeping their WhatsApp marketing flowing seamlessly, similarly to Interakt and Twilio.
What is Interakt and why choose Interakt Alternatives?
It is a great tool for retailers and e-commerce businesses since it allows you to integrate the WhatsApp API with built-in features like CRM and order management. Interakt enables businesses to fulfill orders and chat with customers over WhatsApp while keeping tabs on customer data.
Interakt Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹2,757/quarter | Small Businesses, Startups |
| Growth | ₹6,897/quarter | Growing Businesses |
| Advanced | ₹9,657/quarter | Medium-Sized Businesses |
| Enterprise | Custom Pricing | Large Enterprises |
Interakt Pros and Cons:
| Pros | Cons |
| Native CRM and Order Management: Easier management and tracking of customers for e-commerce businesses, powered by thousands of data points. | Limited Advanced Automation: Basic automation features, lacking advanced capabilities compared to other platforms. |
| Affordable Pricing: Competitive pricing, making it affordable for startups and small businesses to enhance customer support. | Few Reporting Options: Basic analytics that may not meet the needs of data-driven businesses. |
| Automated Follow-Ups & Responses: Helps keep customers updated with simple tasks like order follow-ups. |
Interakt comes with a simple interface and is a basic-level suite of features for brands that have just started with their WhatsApp marketing. However, if your business needs are more complex, you may want to explore other platforms.
Ratings & reviews
4.5 out of 5 (63 reviews) by G2
4.4 out of 5 (12 reviews) by Capterra
How to Choose the WhatsApp Business API: Things to Watch Out For
Are you a business owner and thinking of using WhatsApp to communicate with customers? You will need the WhatsApp Business API. This enables businesses to send messages, provide quick responses to customer queries, and increase sales with the help of live chat. However, not every WhatsApp API provider is created the same! Therefore, here is what you should consider before opting for one.
1. Is it an official WhatsApp partner?
The WhatsApp Business API cannot be provided by any company. Official Business Solution Providers are only the companies that are approved by WhatsApp (Meta) itself. The ones you can trust play by the rules, keep your data private, and work directly with WhatsApp.
Using a non-official provider can lead to your account being blocked or banned.
Example: Wappbiz, Wati, and Interakt are examples of official and trusted WhatsApp API providers.
2. Is it easy to use?
Some tools are very confusing and require a huge technical skill. A good provider will provide you with a simple dashboard that allows you to send messages, respond to your customers, and manage your conversations. It shouldn’t take a technology expert to operate.
Best for: Easy-to-use interface, user-friendly features, drag-and-drop design tools, and upfront instructions.
Example: Wappbiz offers a very simple and beginner-friendly dashboard that anyone can learn to use quickly.
3. How much does it cost?
Pricing varies among providers. Some charge per message, and some charge every month. And some might charge extra for support, chatbot and reports. Get the entire pricing before you make the call.
What to look for: pricing transparency, no monthly fees and price plans tailored to the size of your business.
Example: Wappbiz has affordable pricing plans for small and medium businesses, along with free onboarding support.
4. Does it have smart features?
WhatsApp Business API providers with good features that save your time and speed up response time with your customers. These include:
- Bots that automatically respond to messages
- Meets many people in one cast
- Pre-approved templates to publish updates, offers, and alerts
- Create Click-to-WhatsApp ads to bring the Facebook and Instagram crowd over
Example: Wappbiz offers automation, chatbot features, and sales funnel support that make it easy to manage leads and convert them into customers.
5. Will it grow with your business?
Your messaging platform should be able to scale with your business as you start acquiring more customers. It needs to work with lots of messages, multiple users and complicated workflows.
Find: Automated multi-agent capability, team inbox, CRM integrations, and high chat capacity.
Example: Wappbiz allows multiple team members to reply to messages and supports advanced features for growing businesses.
6. How good is their customer support?
Sometimes, things go wrong. You might have queries or encounter issues. This is why quality customer support is so important. You need to be able to reach out and then get assistance with ease and quickly.
Seek WhatsApp or live chat support, native response time, and instructions for the newbie.
Example: Wappbiz provides personal support via WhatsApp and helps users set up their accounts step-by-step.
7. Can you track performance and see reports?
A reputable provider will allow you to monitor how your messages perform. This status is very similar to a social media analytics dashboard: you can track how many people received your messages, opened your messages, replied to your messages, or clicked your links. It provides clarity on what is going well and what areas need tweaking or a complete overhaul.
Search for: Daily or weekly reports, message delivery stats, and campaign performance tracking.
Example: Wappbiz provides clear reports that show how your WhatsApp campaigns are performing.
Top 10 Best Interakt Alternatives for WhatsApp Messaging and Automation
Wappbiz
Wappbiz is a scalable and versatile WhatsApp Business API template that can empower any business to serve the full potential of customer interactivity. Wappbiz has the tools for one-to-one personalized messaging, bulk communications, and communication phone numbers to make it a simpler and more meaningful interaction. With plenty of features and flexibility, Wappbiz is your one-stop shop solution for startups, growing companies, and established corporations. makes your life easier.
Features:
| Feature | Description |
| Click to WhatsApp Ads | Instantly connect with potential customers from Facebook & Instagram ads. |
| WhatsApp Catalog | Sell directly on WhatsApp with WappBiz WhatsApp Catalog, showcasing and selling products without leaving the chat. |
| WhatsApp Team Inbox | Manage customer interactions efficiently with Wappbiz’s Shared Team Inbox, allowing team collaboration on WhatsApp conversations from a single dashboard. |
| WhatsApp Bulk Message | Engage your audience at scale with personalized WhatsApp messages using Wappbiz’s Broadcast & Bulk Messaging feature. |
| No-Code Chatbot | Automate customer interactions without technical expertise using Wappbiz’s No-Code Chatbot. |
| WhatsApp Lead Generation | Ensure timely and effective lead management with Wappbiz’s Lead Assignment feature. |
| Schedule WhatsApp Messages | Plan and automate messages in advance with Wappbiz’s Schedule WhatsApp Messages feature, never missing important messages again. |
| WhatsApp Drip Campaign | Automate personalized messages over time, guiding customers through your sales funnel with Wappbiz’s WhatsApp Drip Campaigns. |
Wappbiz Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹2,999 /quarterly | Small Business |
| Basic | ₹7,499 /quarterly | Growing Businesses |
| Premium | ₹11,999 /quarterly | Medium-Sized Businesses |
| Enterprise | Contact Sales | Large Enterprises |
Wappbiz Pros and Cons:
| Pros | Cons |
| Personalized Chatbot: Create customized, interactive chatbots for unique customer conversations. | Wide Range of Features: New users may find the many features overwhelming. |
| Automation: Automates follow-ups, reminders, and notifications for timely communication. | Limited Customization: Smaller businesses need upgrades for more features. |
| Easy Integrations: Integrates smoothly with CRMs, e-commerce, and other business tools. |
Wappbiz is a simple tool for customer engagement over WhatsApp and beyond. The way Wappbiz runs is different; they have a different setup.
Ratings & reviews
4.3 out of 5 (3 reviews) by G2
4.9 out of 5 (18 reviews) by Capterra
DoubleTick
DoubleTick is a WhatsApp API provider that helps businesses manage their customer communications along with marketing campaigns and automated message responses. DoubleTick provides small to medium businesses with the access they deserve for automating their WhatsApp marketing, customer support or bulk messaging successfully from an all-in-one interface.
DoubleTick Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹4300/month (quarterly) | Small Business |
| Pro | ₹6000/month (quarterly) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
DoubleTick Pros and Cons:
| Pros | Cons |
| User-Friendly Interface: Ideal for businesses starting with WhatsApp marketing. | Lack of Customization: Limited automation and chatbot customization for advanced needs. |
| Automated Messages: Quickly provides automated answers and instant solutions via chatbots. | Limited Integrations: Few options for integrating with CRM and e-commerce tools. |
| Basic Reporting Features: Helps track engagement and campaign success. | Setback on Advanced Analytics: Limited analytics and reporting features hinder data-driven decisions. |
It is an affordable entry-level solution for businesses getting started with WhatsApp marketing.
Ratings & reviews
4.8 out of 5 (52 reviews) by G2
4.5 out of 5 (2 reviews) by Capterra
Wati
Wati is a WhatsApp Business API solution designed to assist small to medium-sized enterprises to communicate with customers in an efficient manner. It has automation, bulk messaging and a no-code chatbot builder so this is the ultimate app for any business trying to establish automated communication channels.
Wati Pricing Plan:
| Plan | Price | Ideal For |
| Growth | ₹2499/month | Small Business |
| Pro | ₹5999/month | Medium Business |
| Business | ₹16,999/month | Large Enterprise |
Wati Pros and Cons:
| Pros | Cons |
| User-friendly Interface: Simple dashboard, great for businesses new to WhatsApp marketing. | Limited Customization: Lacks advanced options for chatbot and messaging customization. |
| No-Code Chatbot Builder: Easily build and deploy chatbots without coding skills. | Costly: Expensive for startups or small businesses, with extra charges for advanced features. |
| Limited Third-Party Integration: Few integrations with popular tools, limiting its use for larger businesses. |
Ratings & reviews
4.6 out of 5 (367 reviews) by G2
4.6 out of 5 (174 reviews) by Capterra
AiSensy
AiSensy is a WhatsApp API solution to empower customer engagement and sales funnels by converting leads and queries from prospects and customers alike with a premium mindset. The platform allows businesses to start WhatsApp campaigns & automation with zero technical knowledge due to its user-friendly interface.
AiSensy Pricing Plan:
| Plan | Price | Ideal For |
| Basic | ₹999/month | Small Business |
| Pro | ₹2399/month | Medium Business |
| Enterprises | Custom Pricing | Large Enterprise |
AiSensy Pros and Cons:
| Pros | Cons |
| Smart Automation: Automates customer queries and leads, saving businesses time. | Less Customization: Limited customization compared to higher-level platforms. |
| Conversion-Focused: Offers features like audience-matched messaging and alerts to boost conversions. | Costly for Premium Features: Charges more for advanced features or higher message volumes. |
| Dashboard: User interface could be more intuitive for new users. |
AiSensy is offering essentials for brands that are getting started with WhatsApp marketing.
Ratings & reviews
4.4 out of 5 (76 reviews) by G2
4.4 out of 5 (5 reviews) by Capterra
Twilio
Twilio is a well-known platform in the cloud communication domain and already provides the WhatsApp API as a part of its offerings. Twilio has high scalability and flexibility; it may be best for large corporations or companies with some technical teams that are looking for new features and possibilities for customizing it.
Twilio Pros and Cons:
| Pros | Cons |
| Scalability for High Volume Messaging: Built for scalability, able to handle a large number of messages. | Developer-Dependent: Requires a developer for business setup due to its API nature. |
| Wide Integration Support: Easily integrates with CRMs, business tools, and platforms. | Pay as You Go: Unpredictable costs due to pay-as-you-go pricing make it hard to budget. |
Bigger organizations looking for a robust, flexible tool (might get too complicated for non-techy teams)
Ratings & reviews
4.2 out of 5 (480 reviews) by G2
4.4 out of 5 (483 reviews) by Capterra
Gupshup
Gupshup is an omnichannel communication platform where WhatsApp API is only one part of it. Gupshup is known for its chatbot builder and multi-channel solution that allows you to communicate with customers on multiple messaging platforms, which can be useful for businesses with multiple channels of communication.
Gupshup Pros and Cons:
| Pros | Cons |
| Advanced Bot Builder: Highly customizable for creating personalized conversations with customers. | Expensive High-End Features: Premium features come at a high cost. |
| Enterprise Scalability: Robust infrastructure ideal for enterprises with high message volumes. | Complex for New Users: May be too complex for businesses without a technical background. |
While the platform is perfect for large enterprises that need customer interaction management on various channels, smaller companies will find the platform a bit clunky and pricey.
Ratings & reviews
4.4 out of 5 (54 reviews) by G2
4.3 out of 5 (33 reviews) by Capterra
Sendbird
Sendbird provides WhatsApp API solutions as part of a real-time communication platform that covers other messaging channels. Sendbird is the communications-oriented solution for enterprises with a focus on customer interaction/support that want to customize everything and need stronger integration capabilities.
Sendbird Pricing Plan:
| Plan | Price | Ideal For |
| Starter 5K | $349/month (annually) | Small Business |
| Pro 5K | $499/month (annually) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
Sendbird Pros and Cons:
| Pros | Cons |
| Targeting Real-Time Communication: Ideal for customer support and businesses focused on real-time communication. | Expensive for Small Teams: High costs may be a burden for teams with limited budgets. |
| Highly Appropriate for Advanced Use Cases: Offers high customization, suitable for industries like healthcare, e-commerce, and support. | Customization: Requires technical understanding, making it complicated for beginners to configure. |
On the customer interaction side, Sendbird is great for live support and business, but very complex, as it will require a full tech team staff to run it.
Ratings & reviews
4.5 out of 5 (86 reviews) by G2
4.2 out of 5 (31 reviews) by Capterra
DelightChat
DelightChat is an affordable WhatsApp API provider that can seamlessly manage customer interactions for developers of e-commerce companies looking for an all-in-one solution to manage multiple aspects of their business. DelightChat unlocks order tracking, customer queries, and support features.
DelightChat Pricing Plan:
| Plan | Price | Ideal For |
| Startup | $49/month | Small Business |
| Scale | $99/month | Medium Business |
| Growth | $299/month | Large Enterprise |
DelightChat Pros and Cons:
| Pros | Cons |
| Designed for E-commerce: Built for e-commerce workflows like order updates, customer support, and tracking. | Less Advanced Customization: Lacks some advanced features offered by larger platforms. |
| User-friendly: Simple and intuitive interface, ideal for small teams or startups. | Primarily for E-commerce: Best suited for e-commerce businesses, not as useful for other industries. |
DelightChat is a basic WhatsApp support system for small e-commerce businesses with low capabilities and offers a simple and affordable solution.
Ratings & reviews
4.5 out of 5 (1 reviews) by G2
Zoko
Zoko is A WhatsApp API platform for e-commerce businesses that is designed for customer-gathering interactions, order tracking and updates and WhatsApp marketing. Zoko has many sales-oriented features, which makes it preferred by online retailers.
Zoko Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹3,499/month | Small Business |
| Plus | ₹5,499/month | Growing Businesses |
| Elite | ₹9,699/month | Medium-Sized Businesses |
| Max | ₹33,833/month | Large Enterprises |
Zoko Pros and Cons:
| Pros | Cons |
| E-commerce Integration: Integrates well with Shopify and other e-commerce platforms for order processing and support. | Best for E-commerce: Primarily designed for e-commerce businesses, not suitable for other industries. |
| Detailed Analytics: Provides insights to track campaign success and adjust engagement strategies. | Higher Cost for High-Volume Users: Costs increase for businesses with large message volumes. |
If you run an e-commerce business and want to provide better customer and order communication on WhatsApp, Zoko is a great choice.
Ratings & reviews
4.5 out of 5 (5 reviews) by G2
Bitespeed
Bitespeed aims to empower e-commerce with a WhatsApp API solution that can help boost conversions with abandoned cart recovery and order management. Online stores use Bitespeed’s tools to increase sales via WhatsApp.
Bitespeed Pros and Cons:
| Pros | Cons |
| Abandoned Cart Recovery: Helps online stores recover lost sales, boosting revenue. | Focus on E-commerce: Limited to e-commerce, not suitable for other industries. |
| Order Tracking & Updates: Includes a review feature to maintain customer satisfaction. | Limited Automation: Automation features are not as advanced as those of other mature platforms. |
Bitespeed is a perfect fit for small e-commerce businesses to boost conversion and manage orders seamlessly on WhatsApp.
Ratings & reviews
5 out of 5 (1 reviews) by G2
Conclusion
In an era of quick connect and personalized response, today customers prefer immediacy over anything else, and this is where the WhatsApp API platform has become a more viable option than ever. Interakt allows businesses to leverage WhatsApp marketing efficiently and reliably,ut it’s not the only way out there. Each business has its own type of requirements that can be automation, analytical dashboards, or e-commerce integration. But the right solution can take your brand capabilities to the next level to match, not just meet, but surpass customer expectations on WhatsApp.
The platform you have chosen will shape customer perception of your brand. A tool like Wappbiz will help you to automate, customize, and integrate WhatsApp marketing and make every customer interaction filled with experience and professionalism.
If yes, then consider these Interakt alternatives platforms a successor to your WhatsApp strategy. These tools will allow you to develop customer intimacy, keep customers loyal, and carve out a space for your brand amid rising competition. Finding the right fit now, unlocks an unprecedented engagement with your customers and people, and unprecedented satisfaction.
FAQ’s
What is the best alternative to Interakt?
Your preferences may vary, which renders selecting the best Interakt alternative subjective. However, Wappbiz comes with a plethora of options in terms of automation, customization, and integration with other CRMs—all at a flexible price range to cater to diverse business needs.
Who are the official WhatsApp business partners?
WhatsApp has verified and pre-approved business API solutions as official partners. Businesses and customers can communicate securely and reliably on WhatsApp.
Is there an option that’s budget-friendly for small businesses new to WhatsApp marketing?
Absolutely! Wappbiz is a platform that provides flexible, tiered pricing options, making it an excellent choice for small business owners looking to enter the market without incurring significant initial costs.
How do I select the right WhatsApp partner for the business API?
When choosing the best partner, pay attention to aspects such as integration capabilities, pricing, scalability, automation features, and quality of customer support that meet your business needs and goals.
How soon will I be able to start using the WhatsApp Business API by working with a partner?
Depending on the partner, the WhatsApp Business API setup process takes one to two days. It involves account verification, documentation, as well as initial setup. But with Wappbiz, it will take 10 to 15 minutes to get your designs approved by our official team.
I want to use WhatsApp for business How do I do that?
Choose a platform like Wappbiz, which offers customization and automation tools for chatbots, enabling the creation of personalized customer journeys and fostering engaging conversations.
