In the fast-changing digital communication world, WhatsApp has become an essential tool for Businesses to engage with their customers in a personal manner. WhatsApp and its two billion users worldwide are the place to go for customer interactions and personalized conversations. However, Gallabox does a lot for businesses looking to make the most of WhatsApp marketing; it might not cut it for businesses that need more advanced features such as integrations, analytics and custom automation. What we are going to discuss in this article is whether there are any substitutes for Gallabox and if there is anything that’s even better than gallabox. Gallabox alternatives that can change your WhatsApp marketing game.
What is Gallabox and Why Consider Alternatives?
Gallabox is a customer engagement tool that helps businesses communicate with customers using WhatsApp, SMS, and web chat. With an easy-to-use interface and automation tools, it’s perfect for small and medium companies that want to focus on their customers’ click-to-chat WhatsApp inquiries and it’s also helping large companies to manage customer inquiries and automate support on WhatsApp.
What are the Pros and Cons of Gallabox?
| Pros | Cons |
| Ease of Use: Gallabox will provide you with a landing page that is the appropriate one, easy to navigate and configured to begin with your WhatsApp customer service. With a user-friendly dashboard and chat management tools, it is very easy to pick up and excellent for any company that wants a plugin that doesn’t require a steep learning curve. | Best for Small Businesses, but Not All: Gallabox works best for small businesses and has some level of limitation when it comes to advanced features, integrations, and scaling up for larger companies. If you want high customization, you might need to look for another tool. |
| Small Business Pricing: Gallabox sells their product at an affordable price so that early-stage, bootstrapped startups and SMBs can compete on customer experience without breaking the bank. It has essential features for the price that help the company in being more effective. | Integration: Gallabox doesn’t have as many integration offers as other platforms, so for businesses using CRM systems like Salesforce or HubSpot, it won’t be quite as easy to integrate themselves fully with the platform. |
| WhatsApp Automation & Templates: Gallabox gives you a WhatsApp automation tool and ready-made templates for WhatsApp Business automation. This feature lets businesses automatically handle rudimentary kitty-napping chores such as replies and timed messages, smoothing the burden for smaller teams. | Not Suitable for Bulk Marketing Campaigns: Gallabox is designed for customer support and engagement; in this way, it does not serve companies who need mass-volume WhatsApp marketing. For massive marketing of WhatsApp, there are other more efficient platforms like Wappbiz or Wati. |
| Team Support Collaboration Tools: The team can collectively work on customer requests using Gallabox collaboration tools that will allow you to drive down customer response time while working towards delighting your customers. This allows businesses to simplify the customer experience. |
Gallabox Pricing Plans:
| Plan | Price (Monthly) | Price (Yearly) |
| Starter | ₹799 | ₹9,588 (₹799/month) |
| Growth | ₹2,399 | ₹28,788 (₹2,399/month) |
| Scale | ₹4,799 | ₹57,588 (₹4,799/month) |
| Custom | Custom Pricing | Custom Pricing |
Key Questions to Ask When Choosing a WhatsApp Business API for Your Business
- How easy is the integration?
Does the API integrate seamlessly with your current tools, such as CRM and marketing platforms? - What customization options are available?
Can the API be customized to meet your specific needs, such as adding auto-replies, personalized messages, or other features? - Is it cost-effective?
Does the pricing model suit your budget? Are the costs predictable (e.g., per message or flat-rate pricing)? - Is it compliant with privacy laws and secure?
Does the API comply with regulations like GDPR, and does it protect your customers’ data? - What automation features are included?
Does the API allow for building chatbots, canned messages, and automating workflows to engage customers and reduce manual tasks? - Does it offer analytics and reporting capabilities?
Can the API provide insights on message delivery, customer responses, and overall performance? - How reliable is the delivery and responsiveness?
Does the platform ensure prompt message delivery and quick handling of important communications? - Does it support multiple users?
Can multiple team members access and manage customer interactions simultaneously?
By addressing these questions, you can select a WhatsApp Business API that meets your business needs and enhances communication with your customers.
Top 10 Gallabox Alternatives for Smarter WhatsApp Marketing
Wappbiz
Wappbiz is the best Gallabox alternative, and it comes with a few more features and flexibility in WhatsApp marketing. With built-in chatbots, you can create purely and effortlessly and with the most complete CRM and e-commerce integration built into the market, you can keep ahead of the competition all while losing the stress and tensions. It is scalable and offers flexible pricing options, so it’s suitable for businesses of all sizes.
| Key Feature | Description |
| Click to WhatsApp Ads | Use Facebook and Instagram ads’ strength and reach to chat instantly with WhatsApp prospects, getting your customers closer to conversion in just a few clicks. |
| WhatsApp Catalog | Develop an interactive product catalog inside WhatsApp where your customers can look at and purchase products in situ, making their experience more efficient and enjoyable. |
| WhatsApp Team Inbox | Work together with your teams in a shared WhatsApp Team Inbox so no lead or customer text goes unanswered and is taken over by another teammate. |
| WhatsApp Bulk Messaging | Send personalized mass messages to many all in one go, leveraging broadcast and bulk messaging tools that allow you to ramp up your outreach without sacrificing personalization. |
| No-Code Chatbot | Create & deploy your own automated chatbot with no coding knowledge. This functionality allows enterprises to easily establish instant responses, connect with customers, and automate processes. |
| WhatsApp Lead Generation | Easily manage and track leads. Advertise, automatically distribute, & monitor leads to better respond and respond to sales. The best software is simple contact software to drive more sales and facilitate customer success. |
| Schedule WhatsApp Messages | Save time and optimize your WhatsApp marketing by sending your messages on a schedule when your customers are most likely to be online. |
| WhatsApp Drip Campaign | Lead Nurturing via Personalization: Use automated and personalized messages for lead nurturing across all stages of the buying process to keep leads engaged and increase conversion rates. |
What are the Pros and Cons of Wappbiz?
| Pros | Cons |
| Personalizable Chatbot Experience: Wappbiz offers businesses the ability to build custom chatbots with custom workflows to cater to the unique needs of the users and facilitate customer interactions with a personalized, in-touch approach. | Complexity for New Users:Learning curve for new Wappbiz users because of its feature-rich platform. It has a learning curve to get used to all of the features but is more ideal for an intermediary business that has some technical know-how. |
| Advanced Automation Features: Wappbiz comes with a power-packed automation toolkit to help businesses automate follow-ups, reminders, notifications and other mundane tasks so that they can save time and increase productivity. | You can’t (Really) Customize Something When You’re on the Basic Plan: Some of Wappbiz’s more advanced customization features can be found only in the higher-tier plans, which could mean that smaller businesses might not be able to make full use of the tools unless they decide to upgrade. |
| Get CRM and E-Commerce Options right out of the box: Wappbiz seamlessly syncs with all major CRMs, e-commerce, business and sales software tools, allowing you to have a single, centralized place for all your customer interactions, taking your WhatsApp business and sales process to the next level. | |
| Flexible and Scalable Pricing: Wappbiz Pricing Another reason to like Wappbiz is that its pricing is very flexible to accommodate small businesses and large enterprises planning to use WhatsApp for marketing |
Wappbiz Pricing Plans: Choose the Best Option for Your Business
| Plan | Price | Ideal For |
| Starter | ₹2,999 /quarterly | Small Business |
| Basic | ₹7,499 /quarterly | Growing Businesses |
| Premium | ₹11,999 /quarterly | Medium-Sized Businesses |
| Enterprise | Contact Sales | Large Enterprises |
Ratings & reviews
4.3 out of 5 (3 reviews) by G2
4.9 out of 5 (18 reviews) by Capterra
Wappbiz vs Gallabox: A Comparison of Key Features
| Feature | Wappbiz | Gallabox |
| Customization | A chatbot that you configure with a simple API. | Limited customization options are provided as standard. |
| Automation | State-of-the-art automation for follow-ups, reminders, and notifications. | Reply and schedule automation for simple tasks. |
| CRM & E-commerce Integration | Intuitive integrations with CRMs, E-commerce platforms. | Integrations with CRMs such as Salesforce, HubSpot are limited. |
| Ease of Use | It’s also packed with features, which might not be so user-friendly for first-time users. | Quick and easy setup with easy-to-use interface – best for small to medium businesses. |
| Pricing | Scalable and flexible pricing based on company size. | Affordable pricing for small companies, but not so great scaling options for bigger organizations. |
| Team Collaboration | Contains shared learning features for team encouragement. | Tools for teamwork and customer inquiries. |
| Reporting and Analytics | Powerful reporting and analytics at your fingertips. | Basic reporting tools. |
| Best for | All sizes of businesses, especially those needing high customization and scalability. | Small to medium-sized businesses that need budget-friendly WhatsApp support. |
DoubleTick
DoubleTick is a WhatsApp API provider that makes customer support, marketing campaigns and automation easy for small and medium businesses. DoubleTick With features for bulk messaging and auto replies, DoubleTick aims to ease the user’s life, solving the customer support routine and increasing customer loyalty, providing a smooth interface for businesses that want to use WhatsApp successfully as a communication tool.
What are the Pros and Cons of Double?
| Pros | Cons |
| Simple to Use: DoubleTick features a simple interface and is easy to use, suitable for those new to WhatsApp marketing solutions. | Limited Customization: DoubleTick comes with a few customization features in its automation and chatbot features; you may want to look elsewhere if your business needs are sophisticated. |
| Basic Automation Features: DoubleTick includes all necessary automation features, such as automated messages, which allow businesses to respond to customers quickly, ensuring a better user experience. | Few Integrations: DoubleTick doesn’t tightly integrate with well-known CRMs and e-commerce platforms, so it becomes difficult for businesses to get a complete integration with multi-channel systems. |
| Cost-Effective Plans: It accommodates varying pricing plans and is designed to fit small businesses’ and startups’ needs while delivering features of a higher level. | No Advanced Analytics: The platform does not have advanced analytics and reporting, which can limit companies from making decisions based on their data or enhancing their marketing strategy. |
| Essential Reporting Tools: DoubleTick offers simple reporting to enable organizations to monitor engagement stats and measure the success of their WhatsApp marketing activities. |
Double Tick Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹4300/month (quarterly) | Small Business |
| Pro | ₹6000/month (quarterly) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
Ratings & reviews
4.8 out of 5 (52 reviews) by
4.5 out of 5 (2 reviews) by
Wati
Wati is a feature-rich WhatsApp Business API product for SMEs. It provides powerful automation, mass-messaging, and a user-friendly, no-code chatbot builder, which can support businesses wanting to enhance customer touchpoints, increase engagement, and simplify the communication channels for expansion.
What are the Pros and Cons of Wati?
| Pros | Cons |
| User-Friendly: Wati has a user-friendly dashboard; thus, it’s ideal for any business that is new to WhatsApp marketing. | Limited Customization: Once simple onboarding is sorted, customization is less flexible than other more complete solutions. |
| No Code Chatbot Builder: Wati is not only no-code but also the most user-friendly, allowing you to build and deploy chatbots in minutes without any coding experience. | Pricing Issue: If you are a small business or a startup, you may feel that Wati is expensive since it’s priced per its pricing model and charges a premium to use certain advanced features. |
| Bulk Messages: With the bulk messaging feature provided by Wati, businesses are able to spread product updates, hot offers, or just about any alerts across multiple contacts all at once. | |
| Autoresponse: Get autoresponses from Wati Bot and provide instantaneous replies to customers so their experience is not affected. |
Wati Pricing Plan:
| Plan | Price | Ideal For |
| Growth | ₹2499/month | Small Business |
| Pro | ₹5999/month | Medium Business |
| Business | ₹16,999/month | Large Enterprise |
Ratings & reviews
4.6 out of 5 (52 reviews) by G2
4.6 out of 5 (2 reviews) by Capterra
AiSensy
AiSensy provides a WhatsApp Business API solution that streamlines customer engagement and sales funnel, making it the ideal choice for businesses seeking to convert leads or address customer inquiries. Through the user-friendly interface of the WhatsApp Business API, businesses can kick off with WhatsApp campaigns and automation without needing technical knowledge each time.
What are the Pros and Cons of AiSensy?
| Pros | Cons |
| Easy-to-Use Dashboard: AiSensy has a simple interface using which even a newcomer can easily manage campaigns, customer interactions, and responses. | Lack of Deep Customization: While AiSensy’s automation is ideal for beginners and basic use cases, it does not offer the advanced customization found in higher-end platforms. |
| Automate Effectively: The automation tools from AiSensy are ideal for addressing frequently asked customer queries and interacting with leads to reduce time costs. | Higher Cost for Premium Features: For businesses that require more advanced features or higher message limits, AiSensy can be pricier than expected. |
| Lead Conversion: It is based on lead conversion, including add-ons like customized messaging and reminders to follow up with a customer that are most suitable for sales. |
AiSensy Pricing Plan:
| Plan | Price | Ideal For |
| Basic | ₹999/month | Small Business |
| Pro | ₹2399/month | Medium Business |
| Enterprises | Custom Pricing | Large Enterprise |
Ratings & reviews
4.4 out of 5 (76 reviews) by G2
4.4 out of 5 (5 reviews) by Capterra
Interakt
In addition to its WhatsApp API features, it offers integrated CRM and order management capabilities, making it an ideal choice for retail and e-commerce brands. Interakt helps you in streamlining your order process and customer communication by enabling a quick conversation with customers over WhatsApp without mixing their data.
What are the Pros and Cons of Interakt?
| Pros | Cons |
| CRM & Order Management Integration: Interakt comes with native CRM and order management features, perfect for an eCommerce setup that wants to consolidate customer data and order insights. | Limited Advanced Automation: Although a set of rules allows for the chaining of steps, the automation features are somewhat less flexible than those of other platforms. |
| Affordable for Small Businesses: Our pricing plans are affordable for SMBs, specifically designed for startups and small businesses seeking superior customer support services. | Basic Analytics: Interakt has minimal reporting options, which may not be enough for data-driven businesses requiring advanced campaign analysis. |
| Automated Follow-Ups: Follow-up messages or order confirmations can keep customers informed. |
Interakt Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹2,757/quarter | Small Businesses, Startups |
| Growth | ₹6,897/quarter | Growing Businesses |
| Advanced | ₹9,657/quarter | Medium-Sized Businesses |
| Enterprise | Custom Pricing | Large Enterprises |
Ratings & reviews
4.5 out of 5 (63 reviews) by G2
4.4 out of 5 (12 reviews) by Capterra
Twilio
Twilio API Twilio is a well-known cloud communication platform with a diversified offering that includes the WhatsApp API. Due to its extreme scalability and flexibility, Twilio is a preferred choice for larger enterprises or professional businesses with larger technical teams seeking more advanced capabilities and customizations.
What are the Pros and Cons of Twilio?
| Pros | Cons |
| Highly Customizable: The Twilio API offers a tremendous deal of configurability, allowing businesses to create customized solutions to meet their specific requirements. | Developer-Dependent: The access to Twilio’s API requires technical skills, which limits its use for businesses that are not supported by developers. |
| Scalability for High-Volume Messaging: Twilio’s scalability allows it to handle a large number of messages. | Usage-Based Pricing: If your message volumes are highly variable, predicting Twilio’s cost structure can be difficult. |
| Wide Integration Availability: Twilio’s integration feature is very wide, and that makes it flexible with many CRMs, business tools, and platforms. |
Ratings & reviews
4.2 out of 5 (480 reviews) by G2
4.4 out of 5 (483 reviews) by Capterra
Gupshup
Gupshup provides an omnichannel communication platform with the WhatsApp API among its main offerings. More of a channel-agnostic company than some others in this grouping, Gupshup is best known for its chatbot builder and multi-channel capabilities that extend to customer interactions across various messaging platforms.
What are the Pros and Cons of Gupshup?
| Pros | Cons |
| Omnichannel Messaging Capabilities: Gupshup offers all-in-one omnichannel messaging capabilities that help your business house all in one place, from SMS and Facebook Messenger to WhatsApp. | Expensive Premium Functionalities: For companies that need premium functionalities, Gupshup can be expensive. |
| Advanced Bot Builder: Gupshup offers a highly customizable chatbot builder, so you can use this for businesses looking to personalize customer dialogues. | Complexity for New Users: Gupshup’s extensive feature set can be daunting for users with limited or no technical resources. |
| Enterprise Scale: Gupshup infrastructure is better equipped to handle high-volume messaging for larger organizations. |
Ratings & reviews
4.4 out of 5 (54 reviews) by G2
4.3 out of 5 (33 reviews) by Capterra
Sendbird
Sendbird is a real-time communication platform that offers more than just an API for WhatsApp; other messaging channels are available as well. With a focus on live customer service and interaction, Sendbird offers customizable features tailored to user needs and business types, complemented by a robust integration system.
What are the Pros and Cons of Sendbird?
| Pros | Cons |
| Requirement for Real-Time Communication: Sendbird is great for businesses that are looking to have live chat for real-time customer support or engagement. It increases customer satisfaction and response time will be better. | Smaller Teams Means More Money for Less: Sendbird is feature-rich, but its pricing plans are costly, which can be a hurdle for small to medium-sized businesses and startups with budget constraints, especially if you don’t need all the advanced features. |
| Full Customization for Advanced Use Cases: Sendbird is very customizable; thus, it can be widely used in any industry, be it healthcare, e-commerce, or customer support. Companies are able to customize the platform to their particular needs and strengthen their communication processes. | Complex Setup for Beginners: Technical expertise may be required to “manage everything” because of advanced customization options by Sendbird, becoming a challenge for beginners or businesses without their own tech team to get started or benefit from the platform. |
| Full Integration Assistance: Sendbird integrates with multiple CRM systems and support tools, so businesses can consolidate their customer interactions and have a unified, omnichannel communication experience. |
Sendbird Pricing Plan:
| Plan | Price | Ideal For |
| Starter 5K | $349/month (annually) | Small Business |
| Pro 5K | $499/month (annually) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
Ratings & reviews
4.5 out of 5 (86 reviews) by G2
4.2 out of 5 (31 reviews) by Capterra
DelightChat
DelightChat is a low-cost WhatsApp API tool made for e-commerce companies to help in their customer communication & support. With added features such as tracking orders, it streamlines customer queries and creates the optimal support experience, providing for seamless business-to-customer interactions, and without breaking the bank.
What are the Pros and Cons of DelightChat?
| Pros | Cons |
| Built for E-commerce: DelightChat includes order updates, customer support, tracking, etc. | Limited advanced customizations: DelightChat doesn’t support some of the advanced customizations available for big platforms. |
| User-friendly: With an easy and clean interface, DelightChat is a no-brainer for small teams and startups. | E-commerce Specific: Most e-commerce companies are not a good fit for DelightChat. |
| Affordable: DelightChat is priced at a point where it is accessible for small businesses or e-commerce startups. |
DelightChat Pricing Plan:
| Plan | Price | Ideal For |
| Startup | $49/month | Small Business |
| Scale | $99/month | Medium Business |
| Growth | $299/month | Large Enterprise |
Ratings & reviews
4.5 out of 5 (1 reviews) by G2
Zoko
Zoko is a WhatsApp API for e-commerce with which you would be able to use tools to do customer communication, order tracking, sell on WhatsApp, etc. Trusted by e-commerce stores, Zoko comes with sales-oriented features that help companies optimize customer experiences, increase interaction levels, and close more sales by effortlessly uniting WhatsApp with their online business.
What are the Pros and Cons of Zoko?
| Pros | Cons |
| E-Commerce Integration: Zoko easily plugs into e-commerce systems like Shopify for e-commerce support and customer orders. | Good for E-Commerce: Zoko’s features were made with e-commerce in mind, so it’s not the best for non-retail businesses. |
| Full Analytics: Zoko gives campaign-level stats so you know the right way to maximize engagement and marketing in your business. | Zoko Pricing High Volume: The pricing can be expensive for businesses that have a lot of communication. |
| Ease of use: Simple user interface Zoko is super easy to use and understand, even for businesses with low technical skills. |
Zoko Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹3,499/month | Small Business |
| Plus | ₹5,499/month | Growing Businesses |
| Elite | ₹9,699/month | Medium-Sized Businesses |
| Max | ₹33,833/month | Large Enterprises |
Ratings & reviews
4.5/5 Rating (5 reviews) by G2
Conclusion
In a nutshell, selecting the ideal WhatsApp API provider for your business will render a streamlined form of communication, better customer service, and scaling up the business. Gallabox is a good choice for SMBs, but if you’re looking for more advanced features, integrations, and scalability, you may want to check out some Gallabox alternatives, including Wappbiz, Wati, and Zoko. These options offer superior customization, automation and reporting and are therefore more appropriate for businesses that are ready to scale and level up their WhatsApp marketing strategy. By comparing your business needs, budget, and goals, you can choose the best tool for you to engage customers, improve efficiency, and increase your brand’s success.
FAQ’s:
What is the best alternative to Gallabox?
The ideal alternative to Gallabox will be contingent on your requirements. Wappbiz has flexible features such as automation, customization, and CRM integration, which can cater to a wider range of businesses at an affordable price.
What is an affordable alternative for small businesses just learning about WhatsApp marketing?
Small businesses that are just starting out and want to avoid high upfront costs can benefit from platforms like Wappbiz, which offer flexible and tiered pricing.
How long does it take to get set up with the WhatsApp Business API through a partner?
Setting up the WhatsApp Business API usually takes between one and two days, depending on the partner, and involves steps like account verification, documentation, and initial setup. But with Wappbiz it will take anywhere between 10 to 15 minutes to get approval from our Wappbiz official team.
How to enhance your customer interaction via WhatsApp?
Pick a platform that has advanced chatbot customization as well as automation solutions (like Wappbiz) that can build personalized customer journeys while keeping the conversation appealing.
