📩 WhatsApp Team Inbox
Streamline Your WhatsApp Conversations
Managing customer interactions efficiently is crucial for business success. With Wappbiz’s Shared Team Inbox, your entire team can collaborate on WhatsApp conversations from a single, unified dashboard—ensuring no customer query goes unanswered.
Join over 500,000+ customers worldwide who trust Wappbiz!
What Benefits You Will Get?
Customizable Access Controls
Manage access levels for each agent, granting permissions based on their role and ensuring data security and streamlined workflows.
Enhanced Team Collaboration
Allow multiple agents to access the WappBiz platform simultaneously, ensuring smooth coordination and quick responses to customer inquiries.
Internal Notes & Handover
Keep internal updates without sending them to customers by creating dedicated internal channels for team collaboration and information sharing without risking external exposure.
Individual Agent Monitoring
Track each agent’s activity and response performance, helping you monitor productivity and ensure high standards of customer service.
Multi-Device Access
Respond from desktop, tablet, or mobile with our versatile platform that ensures consistent communication no matter where you are or which device you choose to use.
Real-Time Notifications
Get instant alerts for new messages and never miss important customer inquiries that require your immediate attention or quick response to maintain excellent service standards.
Upgrade Your WhatsApp Support Today!
Effortlessly manage customer interactions with a single, unified WhatsApp inbox.
How It Works – 4 Simple Steps
Easily manage WhatsApp conversations with your team in just four steps:
Go to Settings
Access the Settings section in your WappBiz dashboard to manage user accounts.
Invite Agents
Add agents by entering their email addresses and assigning them appropriate access levels.
Set Permissions
Customize permissions for each agent based on their role, such as viewing, responding, or managing customer interactions.
Monitor Activity
Use WappBiz’s analytics to view individual agent performance, track response times, and make data-driven decisions to optimize your customer support.
How Different Industries Benefit from Wappbiz’s Shared Team Inbox
No matter your industry, Wappbiz’s Shared Team Inbox helps streamline communication, improve response times, and enhance customer engagement
E-commerce & Retail
Manage customer inquiries, process orders, and handle returns seamlessly.
Travel & Hospitality
Book trips, provide instant support, and send automated travel updates.
Healthcare & Wellness
Schedule appointments, send reminders, and answer patient queries efficiently.
Education & E-learning
Handle student admissions, class reminders, and course inquiries from a single inbox.
Professional Services
Respond to client queries, manage appointments, and enhance customer engagement.
Real Estate & Property
Engage leads, schedule property visits, and provide instant updates.
Banking & Financial
Offer instant customer support, process loan inquiries, and handle transactions securely.
Automotive & Dealerships
Handle inquiries, schedule test drives, and provide after-sales support.
Seamless Integrations for Enhanced Efficiency
Seamlessly integrate with your preferred apps to streamline workflows and ensure business continuity. With Wappbiz, simplify your processes and enhance efficiency across every aspect of your business, enabling smooth communication and data flow between all your essential tools.
Frequently Asked Questions
WhatsApp inbox is the primary chat user interface where all private and business conversations are visible and sorted.
WhatsApp Team Inbox is a collaboration and communication workspace where you can have multiple team members managing and working on customer conversations from a single WhatsApp number.
The WhatsApp chat list is the page that lists all the chats you are having in order of how recent they are.
WhatsApp Team Inboxes can integrate with CRMs, helpdesk tools, eCommerce platforms, chatbots, and marketing automation tools.
You can set up a WhatsApp shared inbox, by connecting your WhatsApp Business API number to a team inbox platform.
Any authorized team member added in the shared inbox can access, assign, and reply to messages in the WhatsApp Team Inbox.
