Refund & Cancellation Policy
Welcome to Wappbiz. We are committed to providing high-quality services tailored to meet the needs of your business. This policy outlines our procedures for account cancellation, refunds, and related terms, ensuring a transparent and fair experience for all our customers.
Account Cancellation
- Notification: To cancel any service, users must provide a written notice via email to info@wappbiz.com at least 30 days before the service renewal date. This notice allows us to manage the cancellation process efficiently.
- No Prorated Refunds: Wappbiz does not offer prorated refunds for unused services if you choose to terminate your subscription before the end of your billing cycle.
- Data Retention: Upon cancellation, we recommend downloading any data or information you wish to keep, as Wappbiz will not be responsible for lost data after service termination.
- Fraud: We reserve the right to suspend or terminate accounts involved in fraudulent activities, including unauthorized use or forced removal of our branding.
Note: There are no refunds provided for services terminated mid-month or before the end of the billing cycle.
Automatic Renewal
- Renewal: Services are subject to automatic renewal unless canceled by the user following the specified cancellation policy. Any changes to pricing or services will be communicated in advance.
- User Responsibility: It is the user’s responsibility to notify us if they do not wish to renew their subscription, in accordance with the cancellation policy.
Refund Policy
At Wappbiz, we provide service-based solutions rather than physical or digital products. Therefore, our refund policy is as follows:
- No Refunds: We do not provide refunds for services rendered. Once a service or subscription is activated, resources are dedicated to your account to ensure the best possible quality.
- Trial Period: We offer a 7-day free trial for new users to explore our platform and its features. Users can cancel the free trial at any time without incurring charges. No credit card is required for the trial.
- Non-Refundable Services: Charges for Wappbiz plans, add-ons, and third-party integrations are non-refundable due to the nature of the services provided.
- Technical Issues: If a user encounters continuous technical problems verified by our support team, Wappbiz may grant a partial or full refund at its discretion.
- Unauthorized Charges: In the case of unauthorized or fraudulent charges, users should immediately contact Wappbiz support. If verified, a full refund will be issued.
Cancellation Policy
- Users may cancel their subscription at any time. Cancellations will take effect at the end of the current billing cycle. Refunds will not be issued for the remaining period of the subscription, except under exceptional circumstances, which will be assessed on a case-by-case basis.
Refund Process and Timing
- Refund Requests: To request a refund, users should contact us at info@wappbiz.com with the transaction details and a clear explanation of the issue.
- Refund Timing: Once a refund request is processed, it will take approximately 8-10 working days for the amount to be credited back to the user’s bank account.
Contact and Support
- For any refund-related inquiries or issues, please contact our customer support team, who will provide prompt and efficient assistance.
Policy Amendments
Wappbiz reserves the right to amend this refund policy at any time. Any changes will take effect immediately upon being posted on the Wappbiz website. Continued use of our services after any policy changes will be deemed as acceptance of the updated terms.
Legal Compliance
This refund policy adheres to the applicable laws and regulations of the regions where Wappbiz operates. Users are encouraged to review the full Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.
Contact Us
For further clarification or inquiries, feel free to reach out to us at info@wappbiz.com or visit our Contact Us page.
