WhatsApp has developed into one of the most important business-to-consumer (B2C) channels by providing corporate-friendly personalisation and real-time support to 2 billion users and counting. With platforms such as DelightChat, you can enable WhatsApp within moments with automated replies and bulk messaging features. DelightChat does not have any advanced features offered by Intercom like granular analytics, customizations and integrations which becomes ineffective for any large businesses.
For the ones who are looking for advanced features, Wappbiz offers more flexibility, customization, and stable integrations. In this article, we will first discuss the benefits and downsides of DelightChat and then dive into DelightChat alternatives to level up your WhatsApp customer engagement strategy and discover the best platform to suit your needs.
What is DelightChat?
DelightChat is a low-cost WhatsApp API provider offering a dedicated line of communication and support for e-commerce brands. Similar to DelightChat it offers order tracking, query resolving, and support solutions.
DelightChat Pricing Plan:
| Plan | Price | Ideal For |
| Startup | $49/month | Small Business |
| Scale | $99/month | Medium Business |
| Growth | $299/month | Large Enterprise |
DelightChat: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| E-commerce Centric: Includes features like order tracking and updates, ideal for e-commerce businesses. | More Basic Customization: Limited customization for complex functions, better suited for larger platforms. |
| Simple UX: Easy-to-use interface, perfect for solo founders, small teams, and freelancers. | Mostly for E-commerce: Best suited for e-commerce businesses, not ideal for non-e-commerce sectors. |
DelightChat is an Ideal WhatsApp Support Tool For Small eCommerce Businesses Looking For A Simple & Affordable WhatsApp Support Solution However, the lack of diversity prevents wider-scale use.
Ratings & reviews
4.5 out of 5 (1 reviews) by G2
10 Best DelightChat Alternatives
Wappbiz
Wappbiz is an all-in-one WhatsApp Business API platform that gives firms of any size the ability to engage with consumers. Wappbiz has it all, which comes to save that hassle of interactions from one-to-one customized messaging to bulk.
Wappbiz is an all-rounder tool that can be used for any sorta business start-ups, growth, very great Industry groups, big enterprises, and do the trick. If you are looking for DelightChat alternatives that are highly flexible with advanced features to set your customer engagement and communication to the next level for any size of business you are in, you can check out Wappbiz.
Wappbiz Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹2,999 /quarterly | Small Business |
| Basic | ₹7,499 /quarterly | Growing Businesses |
| Premium | ₹11,999 /quarterly | Medium-Sized Businesses |
| Enterprise | Contact Sales | Large Enterprises |
Wappbiz: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Tailored Interaction Bot: Personalized bots are designed for specific workflows to meet customer needs. | New User Complexity: The wide range of features may require time for new users to understand and use effectively. |
| Strong Automation Capabilities: Automates follow-ups, reminders, and notifications, saving time and effort. | Limited Customization on Basic Plans: Key customization features are only available in higher-tier plans, which may not suit smaller businesses. |
Why Wappbiz?
At its heart, Wappbiz is an easy-to-use and powerful resource that not only allows for simple communication over WhatsApp to receive customer traffic but also encourages nurturing while creating workflow simplicity and cost benefits of reach. This is where Wappbiz differentiates itself:
Smooth Customer Engagement: Wappbiz enables smooth customer engagement; fully automated work flows serve follow-ups and reminders delivery-free with no-irritating customers. It saves business labour hours and constant customer engagement.
Brand-Specific Messaging and Experience: Wappbiz allows you to build chatbots and messaging flows with the same organizational ‘tone of voice’ over brands where customers can be presented with a bespoke message, rather than a generic or one-size-fits-all response.
Integrated and Smooth Operations: Connected to your CRM, your e-commerce, or any other management tools with Wappbiz, you build a unified system for not only conducting the campaigns over WhatsApp but also capturing the essential operations responsible for running your business on one platform.
Wappbiz is easy-to-use, even if you are a newcomer it is extremely simple to set up or use WhatsApp campaigns, great both for freelancers and large teams.
Flexible and cost-effective: Wappbiz has a very flexible pricing strategy, which lets business adapt and grow on the platform. For the high volume campaigns though, Addcoin can be a perfect fit for start-ups to established companies.
Excuse the Tools & Resources to Thriving: From quick-start guides to practical assistance with Wappbiz to ensure you derive the most benefit from your WhatsApp marketing.
Ratings & reviews
4.3 out of 5 (3 reviews) by G2
4.9 out of 5 (18 reviews) by Capterra
DoubleTick
DoubleTick is a WhatsApp API provider that allows businesses to provide support, market campaigns & send automated messages over WhatsApp in volume. This makes marketing easier by providing systematized tools specifically for small to medium-sized businesses. Consolidating customer support, bulk messaging, and WhatsApp automation all under one umbrella, DoubleTick is the one stop solution to effective communication and marketing.
DoubleTick Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹4300/month (quarterly) | Small Business |
| Pro | ₹6000/month (quarterly) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
DoubleTick: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| User-Friendly: Easy-to-navigate interface, ideal for businesses new to WhatsApp marketing. | Less Customization: Lacks advanced customization, making it unsuitable for businesses seeking sophisticated features. |
| Basic Automation Features: Automated messages enable fast responses, boosting customer satisfaction and engagement. | Few Integrations: Lacks integrations with popular CRM tools and e-commerce platforms, which can be challenging for businesses needing multiple systems. |
| Affordable: Budget-friendly pricing plans, suitable for small businesses or those with tight budgets. | Limited Analytics: Limited analytics and reporting capabilities may hinder data-driven decision-making in marketing. |
For someone new with WhatsApp marketing, DoubleTick is a pretty simple platform, but businesses who are looking for more sophisticated features and integrations may not find DoubleTick a well-fitting tool.
Ratings & reviews
4.8 out of 5 (52 reviews) by G2
4.5 out of 5 (2 reviews) by Capterra
Wati
Wati is a simple WhatsApp Business API solution that small to mid-sized businesses can use to enable customer communications. This one is best suited to businesses looking to create automated communication channels, it includes automation tools, bulk messaging and the no-code chatbot builder.
Wati Pricing Plan:
| Plan | Price | Ideal For |
| Growth | ₹2499/month | Small Business |
| Pro | ₹5999/month | Medium Business |
| Business | ₹16,999/month | Large Enterprise |
Wati: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Easy to Use: A Simple dashboard ideal for new businesses to start WhatsApp marketing with success. | Limited Flexibility: Chatbot and messaging customization options may be too complex for beginners. |
| No-Code Chatbot Builder: Create and deploy chatbots quickly without needing coding skills. | Expensive: Pricing may be high for small businesses or startups, with extra charges for advanced features. |
| Bulk Messaging: Send updates, deals, and notifications to multiple customers or prospects at once. | Few Integration Possibilities: Limited third-party integrations, making it restrictive for larger businesses using various software. |
Ratings & reviews
4.6 out of 5 (367 reviews) by G2
4.6 out of 5 (174 reviews) by Capterra
AiSensy
AiSensy is a WhatsApp API solution focused on automating customer engagement and sales funnels for businesses. This is especially made to businesses who want to have closes leads or customer inquiries. AiSensy has a basic and simple interface, that a non-technical person can launch WhatsApp campaigns and automation within minutes of setup.
AiSensy Pricing Plan:
| Plan | Price | Ideal For |
| Basic | ₹999/month | Small Business |
| Pro | ₹2399/month | Medium Business |
| Enterprises | Custom Pricing | Large Enterprise |
AiSensy: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| User-Friendly Dashboard: Easy-to-use dashboard, ideal for novice WhatsApp marketers to manage campaigns and customer communications. | Low Level of Personalization: Automation is great for mass engagement, but lacks the deep customization found in more advanced platforms. |
| Smart Automation: Automates responses for common customer queries and helps engage leads efficiently. | Higher Pricing for Premium Features: AiSensy can be expensive for businesses needing premium features or handling large volumes of messaging. |
AiSensy offers a basic version that is user-friendly for individuals new to WhatsApp marketing, making it an excellent tool for businesses to explore WhatsApp marketing.
Ratings & reviews
4.4 out of 5 (76 reviews) by G2
4.4 out of 5 (5 reviews) by Capterra
Interakt
You can plug in Interakt with your CRM and order management to make it work for retail and e-commerce businesses and its WhatsApp API provides you with everything to get you started with the service. This allows high-quality communication with customers and order tracking, allows businesses to have customer conversations through WhatsApp, and allowsthe customer database to remain intact.
InterAkt Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹2,757/quarter | Small Businesses, Startups |
| Growth | ₹6,897/quarter | Growing Businesses |
| Advanced | ₹9,657/quarter | Medium-Sized Businesses |
| Enterprise | Custom Pricing | Large Enterprises |
Interakt: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| CRM & Order Management Integrated: Combines CRM and order management on a single platform, providing an end-to-end solution for e-commerce businesses. | Less Advanced Automation: Basic automation features, lacking the flexibility and advanced capabilities of other platforms. |
| Low Cost for Small Businesses: Affordable for startups and small businesses seeking advanced customer service features. | Limited Reporting Capabilities: Rudimentary analytics that may not provide the detailed insights needed for campaign performance analysis. |
Interakt is a practical option for small e-commerce businesses that are interested in integrating customer support and order management via WhatsApp, but it may not be robust enough to serve the needs of larger businesses requiring more advanced customization.
Ratings & reviews
4.5 out of 5 (63 reviews) by G2
4.4 out of 5 (12 reviews) by Capterra
Twilio
We will focus more on the popular WhatsApp APIs hosting service provider (Twilio), which is well known for its scalability and flexibility. This suits enterprises or larger businesses with internal technical teams who need to implement higher-end features/configurations to cater for complex communication requirements.
Twilio: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Highly Versatile: Businesses can customize their solutions using Twilio’s API to meet specific requirements. | Developer-Centric: As an API, Twilio requires developer expertise for setup and operation, making it less suitable for businesses without in-house IT support. |
| Scalability: Capable of processing large volumes of message traffic, ideal for messaging-centric applications. | Charge Per Msg Sent: Pricing is consumption-based, which can make it difficult to predict costs for businesses with fluctuating message volumes. |
When the company is big enough to need this enterprise-level and scalable solution, and possesses sufficient in-house technical skills to handle it, Twilio is a perfect fit. However, this may not be the correct solution for a non-tech team or organization that needs a simple solution/process.
Ratings & reviews
4.2 out of 5 (480 reviews) by G2
4.4 out of 5 (483 reviews) by Capterra
Gupshup
Gupshup is an omnichannel messaging solution that provides the WhatsApp API, providing WhatsApp text and WhatsApp voice integrated across various platforms. Ideal for businesses to engage with customers across multiple channels like SMS, Facebook Messenger, and WhatsApp with a unified communication strategy. Gupshup has an extremely customizable chatbot builder, which makes it suitable for enterprises that are looking to enhance customer engagement via uniquely personalized 1:1 conversations.
Gupshup: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Omnichannel Messaging Capabilities: Offers various channels like SMS, Facebook Messenger, and WhatsApp for a seamless omnichannel messaging experience. | Expensive for Enterprise Features: Gupshup can become costly for enterprises needing premium features and handling high message volumes. |
| Advanced Bot Builder: Provides a flexible, next-generation bot builder for highly personalized 1:1 conversations at scale. | Complex for New Users: Its extensive feature set can overwhelm novice users, requiring technical resources for effective use. |
Gupshup is excellent for brands that want to manage interactions with their customers across various channels, but it may be overwhelming and expensive for smaller companies.
Ratings & reviews
4.4 out of 5 (54 reviews) by G2
4.3 out of 5 (33 reviews) by Capterra
Sendbird
An integrated real-time chat platform providing multiple messaging channels, one of which is WhatsApp API. This is especially ideal for businesses relying on direct interaction via customer support. Sendbird boasts an integration layer that allows organizations to carry out communication management across channels seamlessly, making it suitable for businesses with complicated mechanisms.
Sendbird Pricing Plan:
| Plan | Price | Ideal For |
| Starter 5K | $349/month (annually) | Small Business |
| Pro 5K | $499/month (annually) | Medium Business |
| Enterprise | Custom Pricing | Large Enterprise |
Sendbird: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Real-Time Conversation: Excels in live customer support, making it ideal for businesses that require real-time interaction. | Higher Cost for Smaller Teams: The extensive feature set comes at a high price, which may be unaffordable for smaller businesses. |
| Customizable for Advanced Use Cases: Suitable for businesses with complex needs (e.g., healthcare, e-commerce, customer support). | Complex Setup: Sendbird’s customization options require technical expertise, making it difficult for teams without IT experience to set up. |
Sendbird is perfect for companies that require live support and deal with customers regularly. That said, the tool is quite complex (and expensive), so it may not be ideal for smaller teams or any businesses that lack the right tech resources.
Ratings & reviews
4.5 out of 5 (86 reviews) by G2
4.2 out of 5 (31 reviews) by Capterra
Zoko
Zoko is essentially a WhatsApp API that caters to e-commerce, giving you tools to talk to customers and also to send WhatsApp order notifications and marketing messages. Zoko attracts online sellers because of its focus on sales.
Zoko Pricing Plan:
| Plan | Price | Ideal For |
| Starter | ₹3,499/month | Small Business |
| Plus | ₹5,499/month | Growing Businesses |
| Elite | ₹9,699/month | Medium-Sized Businesses |
| Max | ₹33,833/month | Large Enterprises |
Zoko: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| E-commerce Integration: Integrates with Shopify and other e-commerce platforms, centralizing orders and support. | Best for E-commerce: Primarily focused on retail, making it less suitable for businesses outside of this sector. |
| In-Depth Insights: Provides detailed insights to measure campaign effectiveness, allowing businesses to refine their engagement strategies. | Higher Costs for High Volume Users: The pricing structure can become expensive for businesses with high messaging volumes. |
Zoko is one of the best WhatsApp tools for e-commerce brands. It scales live chat on WhatsApp, which helps with order management and customer communication.
Ratings & reviews
4.5 out of 5 (5 reviews) by G2
Bitespeed
Bitespeed is an e-commerce application that sells the WhatsApp API in SaaS format for businesses to recover lost sales from cart abandonment orders. It also gives tools for order conversion and fulfilment via WhatsApp, and customer interaction and sales improvement for online stores.
Bitespeed: Pros and Cons for WhatsApp Marketing
| Pros | Cons |
| Cart Recovery: Helps e-commerce stores recover lost sales with timely cart recovery messages, boosting sales and revenue. | E-commerce-Focused: Best suited for e-commerce businesses, though it can be applied to other industries. |
| Order Tracking & Updates: Provides live order tracking and timely updates, enhancing customer service. | Basic Automation: Offers basic automation features, but lacks the advanced capabilities found in more mature platforms. |
Ratings & reviews
5 out of 5 (1 reviews) by G2
Conclusion
To fulfill customer expectations of fast, customized responses, it is important to invest in the right WhatsApp API platform. DelightChat so far gives a basic overview of WhatsApp marketing but there are certainly many DelightChat alternatives that are woman to best suitable business need like automation, report, e-commerce integration, etc and With a solution such as Wappbiz your brand stays professional, fast and customer-oriented and creates a unique experience that will still be in your customers minds through direct and personal WhatsApp marketing.
Therefore, if you plan to enhance your WhatsApp strategy, think about those alternative platforms in greater detail. They all have the opportunity to improve customer relationships, boosting loyalty and giving your brand a competitive edge in a crowded marketplace. Finding a solution that is just right may be the key to deeper customer engagement and satisfaction.
FAQs
Q: What is the top alternative to DelightChat?
Depending on your specific use case, there are several excellent alternatives to DelightChat. Wappbiz provides automation, customization, and seamless integration with a CRM that meets almost every feature you would like at an affordable price.
Who are official WhatsApp partners?
Official WhatsApp partners are recognized WhatsApp-approved providers of the Business API. It allows business communication via WhatsApp that is secure and reliable, making it easier for companies to interact with clients.
Is there a cost-effective WhatsApp marketing solution for small businesses?
Absolutely! A platform like Wappbiz provides a flexible, tiered pricing model, giving small businesses the ability to get up and running without an upfront investment that is too high.
How do I select the best WhatsApp partner for the business API?
It is essential to compare aspects like integration capabilities, pricing, scalability, automation features, and the level of customer support before selecting a platform suitable for your business needs and objectives.
How long does it take to get on-board for the WhatsApp Business API through a partner?
The implementation of the WhatsApp Business API depends on various partners and typically takes one to two days. The implementation phase includes account verification, documentation, and initial setup. However, if you are using Wappbiz, then you will receive approval from our team in 10 minutes.
What are the ways to leverage WhatsApp to increase customer engagement?
Pick a platform like Wappbiz that comes with all sophisticated chatbot customization and automation tools, making the customer journey smooth and keeping the engagement high.
